Immediate access
Full Trip is activated immediately when the purchaser asks us to begin supply at checkout. For digital content supplied during the statutory cancellation period, the purchaser expressly consents to immediate supply and acknowledges that the statutory right to cancel that digital content may be lost once supply begins.
No additional change-of-mind guarantee
Storystone Ltd does not provide a separate contractual 14-day no-questions-asked refund guarantee once supply has begun. Any statutory cancellation right that remains will be honoured in accordance with applicable UK consumer law.
This does not affect statutory rights and remedies where the service or digital content is faulty, not as described, unavailable, or not supplied with reasonable care and skill. Depending on the circumstances, the remedy may include repair, replacement, repeat performance, a price reduction or a refund.
How to request a refund or remedy
Email [email protected] or use the Contact page and choose Payment or refund. Include the purchaser's name, purchase email, trip name and approximate purchase date. Do not send card details.
What happens next
We will check the payment record and the reason for the request. Where a refund is due, it will be returned to the original payment method without undue delay and within any applicable statutory deadline. Bank or card processing time is outside our control.
After a full refund, paid entitlements may be removed and the trip may return to Free Trip. Download paid-feature media you wish to keep before requesting a refund where possible. A refund does not cancel third-party travel bookings.
Duplicate or unauthorised charges
Report duplicate or suspected unauthorised charges immediately. We will investigate and correct any verified error. Contact us before starting a chargeback where possible; this is not a condition of any legal right.
Contact
The Girls Trip Guide is operated by Storystone Ltd, company number 16922351. Registered office: Cuffley Hill, Goffs Oak, Waltham Cross, EN7 5HB, England. Email: [email protected].